Legal

Refund Policy

Last updated August 2026

We'd rather you were happy with the product than locked into it. This page explains when we refund.

Trial first

Every student account starts with a 30-day free trial and teacher accounts begin with a 7-day trial. We'd encourage you to use the trial fully before paying, so you know exactly what you're buying.

Refund window

If you're not satisfied, email us within 7 days of a charge and we'll refund it in full, no questionnaire required. Refunds are returned to the original payment method and typically appear within 5–7 working days.

After 7 days

Beyond the 7-day window we don't refund part-used months, but you can cancel at any time and keep access until the period you've paid for ends. If the service was materially unavailable during your billing period, contact us — we'll make it right.

Institutional licences

School and institution agreements are handled separately under the terms of the signed contract.

Questions about this page?